Thank you for using the Fanny’s Distilling Company Limited website. We very much hope you enjoy the shopping experience. Before you start shopping, please read and agree with the following terms and conditions. If you have any questions about these terms and conditions please contact us by telephone or email.
Definitions
Customers or visitors to this website are referred to as “you.” Fanny’s Distilling Company Limited is referred to as “us,” “our” or “we.”
Company information
Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:
Fanny’s Distilling Company Limited
Banks Lane
Riddlesden
BD20 5QR
Email: sales@fannysdistillery.com
Company registration number: 08634073
Contract of sale
All items displayed for sale on the website are currently in stock. However, there will be rare occasions when breaks in supply occur. If an item is out of stock, it will be removed from the online shop. We reserve the right to withdraw items for sale at any time. If your website purchase coincides with a break in supply, this purchase will not be a contract of sale with Fanny’s Distilling Company Limited. You will be contacted by Fanny’s Distilling Company Limited and offered the opportunity to wait to purchase the item(s) of your choice when it/they arrive back in stock or cancel the sale. If part of your order is not available, we will contact you for authorisation to make a partial delivery.
You have the right to cancel your order at any point before postage. Following postage, you still have the right to cancel your order in line with our returns policy outlined below.
Making a purchase
When you purchase an item from the Fanny’s Distilling Company Limited online shop, you will receive an email confirming receipt of your order, a unique order number and other essential information relating to your sale and cancellation rights. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day with the exception of Bank Holidays. Orders placed at the weekend will normally be posted at the beginning of the following week. In the unlikely event that the postage of your item is delayed, Fanny’s Distilling Company Limited will contact you to inform you of the date on which you can expect delivery.
If you have any special requirements for postage, please contact us at the time of your order. We will be happy to try and meet these requirements.
Additional information on postage and associated costs is provided in the postage section below and our delivery information section.
Pricing
All prices shown on the Fanny’s Distilling Company Limited website are inclusive of VAT where applicable and at the current rate. Prices exclude postage costs, which are highlighted separately.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. Fanny’s Distilling Company Limited reserve the right to change our terms and conditions and product and price information without any notice being given.
Packaging
We make every effort to package your items attractively, safely and securely. It is important that you retain this packaging if you want to make a return.
Quality
We want you to purchase from the Fanny’s Distilling Company Limited website with confidence. However, in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we will attempt to put things right or arrange for a return. Please find our returns policy and procedure below.
Once purchases have arrived undamaged with yourself, then risk of loss or damage is then passed to you the customer.
Your right to cancel your order and how to make a return
We very much hope you like your purchases but if you would like to return them, please find below your cancellation rights and our returns procedure.